Refund policy

Doctor Paws Return & Refund Policy

Last updated: July 31, 2025

We proudly offer a 60-Day 100% Satisfaction Guarantee on your first order of Doctor Paws Super Chew. If your dog doesn’t love it or you aren’t satisfied for any reason, we’ll refund you in full.

Eligibility

Refund requests must be made within 60 days of the product delivery date.
The guarantee applies to first-time purchases only, defined as one order per household.
If you place a second order and then request a refund claiming dissatisfaction, we reserve the right to decline that request.
3 or more orders: Refunds are not offered for orders of 3+ bags at a time unless there is a product defect.

Returns Policy

Opened or used products are eligible for a refund under the 60-Day Satisfaction Guarantee. You do not need to send the product back in most cases.
For unopened items that you wish to return, we will provide a prepaid return label.
We may request a photo of the product for verification. (If your dog doesn’t eat the chews, we might even ask for a video—because dogs almost always love them.)

Exclusions

Refunds will not be granted for:

Requests made beyond the 60-day window.
Customers with 2+ completed orders requesting refunds on additional orders.
Bulk orders of 3+ bags unless defective.

How to Request a Refund

Your order number.
The email address used to place the order.
A brief reason for your request (optional but helpful).

Approved refunds are issued to the original payment method within 5–10 business days of confirmation.

Shipping Notes

We offer free shipping on all orders.
Return shipping costs for unopened items are covered by Doctor Paws when a prepaid label is provided.

Contact

Doctor Paws Co.
info@doctorpawsco.com
9826 W Bellfort Ave, Houston, TX 77031