Last updated: July 31, 2025
This Privacy Policy describes how Doctor Paws Co ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from doctorpawsco.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" means any customer, visitor, or other individual whose information we collect.
By using our Services, you agree to the collection and use of your information as described here. If you do not agree, please do not use our Services.
1. Changes to This Policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. We will post the revised policy on the Site and update the "Last updated" date.
2. Information We Collect
Information You Provide
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Contact details: name, address, phone, email.
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Order details: billing/shipping addresses, payment confirmation.
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Account details: username, password, security questions.
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Customer support: any information you choose to share when contacting us.
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SMS marketing: if you opt in, we collect your phone number and consent per TCPA rules.
Information We Collect Automatically
We may collect device, browser, network, IP address, and usage data via cookies and similar technologies when you interact with the Site.
Information From Third Parties
We may receive information from:
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Shopify: our e-commerce platform.
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Klaviyo: email/SMS marketing provider.
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Payment processors: to process orders and payments.
3. How We Use Your Information
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Providing Services: to process orders, payments, shipping, returns, and account management.
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Marketing: to send email/SMS communications (only if you’ve opted in).
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Service Improvement: to analyze usage and enhance the Site and Services.
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Security & Fraud Prevention: to detect and prevent unauthorized or illegal activity.
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Automated Profiling: to personalize offers and product recommendations.
4. Cookies
We use cookies to operate and improve the Site, remember preferences, and analyze usage. You can manage cookie settings in your browser, but some features may not work properly if cookies are blocked.
5. How We Disclose Information
We may share personal information with:
- Vendors and service providers (e.g., Shopify, Klaviyo, payment processors, shipping providers).
- Business and marketing partners.
- Affiliates within our corporate group.
- Authorities where required by law or to protect our rights.
We do not sell or share personal information for cross-site behavioral advertising.
6. Children’s Data
We do not knowingly collect data from children under 13. If we learn we have collected such data, we will delete it. If you believe your child has provided information, contact us immediately.
7. Security & Retention
We use reasonable security measures to protect your information but cannot guarantee absolute security. We retain data only as long as necessary to provide Services, comply with law, and resolve disputes.
8. Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your personal data, restrict processing, or withdraw consent. To exercise these rights, contact us using the details below.
You may opt out of marketing emails at any time via the unsubscribe link in our emails. For SMS, reply "STOP" to opt out.
9. Contact Us
If you have questions or would like to exercise your rights, contact us at:
info@doctorpawsco.com
9826 W Bellfort Ave, Houston, TX 77031
